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| HOME > Solutions > HOTstream > Services |
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HOTstream Interactive IPTV solution is supported by an extensive portfolio of services designed to exceed the needs of the most demanding hotel facility. Support: For any major or minor request, ad-hoc services or even day-to-day questions, you will always have a trained professional available. MCOM and its partners offer remote, on-site and per-call services for a 360o HOTstream Interactive IPTV support. Content Services: MCOM’s content department updates on a monthly basis your movie library making sure that the hotel always has the most recent movies just after the theatrical release in each country or region. In parallel, content department updates frequently all other content services like the global weather forecast, internet radio channels, the news portals, the EPG (Electronic Program Guide) for the satellite channels and much more as part of HOTstream Service Level Agreement (SLA). Upgrades: MCOM is fully committed to maintain the highest level of innovation and reliability throughout the life of a system installation. HOTstream’s software and servers are updated with the latest improvements, and enables the hotel and its guests to always enjoy the latest system and services enhancements. Custom Development: With respect to your unique hotel environment, MCOM’s team is ready to help you take guest experience to the next level. Based on HOTstream’s architecture, our Interactive IPTV platform can be customized according to your preferences and be fully aligned with the rest of the hotel services. Training: Hotel personnel is trained to handle and answer common guest questions and also trained on HOTstream Hotel Interactive TV management application to have full control over the hotel specific services like how to setup a conference channel, send messages and announcements, housekeeping orders and much more. Reporting Services: A complete set of detailed and user friendly reports are available to the hotel management in order to have a full view of HOTstream and its performance (revenues, alerts, usage etc). Maintenance: For all hotels, MCOM’s can offer maintenance services to minimize the occurrence of unpredicted problems. Our personnel are working closely with you to maintain your systems in good health. Consulting Services: We strongly advice our prospect clients to use our extensive experience in designing and supporting Interactive Systems. Our people are always available to participate in the design stage of hotel’s networking and guide you towards a robust infrastructure. For more detailed information you can visit www.hotstream.eu |